Shipping Policy – Effective as of January 6, 2025

At ZALONSOPIC, we are committed to delivering your premium food products in a timely and efficient manner. This Shipping Policy outlines the details of how we handle orders, shipping methods, costs, and delivery times.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. This email indicates that your order has been received.

  • Order Processing Time: We typically process orders within 1–2 business days from the date of purchase. Orders are processed Monday through Friday, excluding public holidays. If your order is placed on a weekend or holiday, processing will begin on the next business day.

  • Shipping Time: Shipping times vary depending on your location, the shipping method you select during checkout, and product availability. We strive to ship orders as quickly as possible, but please note that ZALONSOPIC is not responsible for delays caused by third-party carriers or weather conditions.

2. Shipping Methods and Delivery Times

  • Available Shipping Methods: During checkout, you will be presented with several shipping options based on your location. These may include standard, expedited, and express shipping.

  • Estimated Delivery Times: Estimated delivery times will be provided during checkout, but these are only estimates and may vary due to external factors, such as carrier delays or weather conditions.

    • Standard Shipping: Typically delivered within 5–7 business days.
    • Expedited Shipping: Typically delivered within 2–4 business days.
    • Express Shipping: Typically delivered within 1–2 business days.

  • Tracking Your Order: Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment through the shipping carrier’s website.

3. Shipping Costs

  • Shipping Charges: Shipping costs will be calculated during checkout based on the size, weight, and destination of your order. You will be able to review the shipping charges before completing your purchase.

  • Free Shipping: We may offer free shipping promotions from time to time. Please check our website or sign up for our newsletter to be informed about any ongoing free shipping offers.

4. Shipping Restrictions

  • Domestic Shipping Only: Currently, ZALONSOPIC only ships to addresses within the United States. We do not offer international shipping at this time.

  • P.O. Boxes: We currently do not ship to P.O. Box addresses. Please ensure that you provide a valid physical shipping address when placing your order.

5. Order Tracking and Delivery Issues

  • Lost or Stolen Packages: Once a package is marked as delivered by the carrier, ZALONSOPIC is not responsible for any lost or stolen items. If your package is lost or stolen after delivery, please contact the carrier directly to file a claim.

  • Delayed Shipments: While we strive to ensure timely delivery, sometimes delays can occur due to external factors such as weather, holidays, or shipping carrier issues. In case of a delay, please contact our customer service team, and we will assist you in tracking your order.

  • Undeliverable Addresses: If an order is returned due to an incorrect or undeliverable address, you will be contacted, and additional shipping fees may apply to reship the order.

6. Customer Support

If you have any questions about your shipment, need assistance with tracking, or encounter any issues with delivery, please do not hesitate to contact our customer service team. We are here to assist you:

  • Email: info@zalonsopic.com
  • Phone: (731) 424-7438
  • Address: 149 Shadow Lawn Dr, Jackson, Tennessee (TN), United States

Effective Date: January 6, 2025

Thank you for shopping with ZALONSOPIC. We are dedicated to ensuring your premium food products are delivered quickly and safely. Should you have any questions or need assistance with shipping, our customer service team is always ready to help!