Sales Policy – Effective as of January 6, 2025

At ZALONSOPIC, we aim to provide a seamless, transparent, and fair shopping experience for our customers. This Sales Policy outlines the terms and conditions under which we conduct sales, including product availability, pricing, promotions, and order processing. By purchasing from our website zalonsopic.com, you agree to the terms set forth in this policy.

1. Product Availability

  • Product Listings: All products listed on zalonsopic.com are subject to availability. We make every effort to ensure that our inventory is accurate and up-to-date. However, there may be instances where a product becomes out of stock after an order is placed.

  • Backorders: If an item you order is out of stock or on backorder, we will notify you by email and provide an estimated restock or shipping date. You may choose to wait for the product, substitute it with a different item, or cancel the order for a refund.

2. Pricing and Discounts

  • Prices: All prices displayed on zalonsopic.com are in US Dollars (USD) and are subject to change without notice. Prices are final at the time of checkout.

  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address. Sales tax rates will vary depending on the state or region.

  • Discounts and Promotions: From time to time, ZALONSOPIC may offer promotions or discounts. These promotions may be available for a limited time and are subject to specific terms and conditions. Discounts may not be combined with other offers unless specified.

  • Coupon Codes: If you have a valid coupon code, you can apply it during the checkout process. The discount will be applied to eligible items in your cart. Coupon codes are non-transferable and cannot be redeemed for cash.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. This email is for your reference and confirms that your order has been received. Please review the order details carefully.

  • Order Modifications: Once an order is confirmed and processing has begun, we are unable to make any changes to the items, shipping address, or payment method. If you need to modify an order, please contact us as soon as possible before the order is processed.

  • Order Cancellation: We reserve the right to cancel any order that we believe violates our terms of service, or if we suspect fraudulent activity. If we cancel your order, you will be notified, and any payment made will be refunded to your original payment method.

4. Payment Terms

  • Accepted Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other online payment options as listed on the website.

  • Payment Authorization: Payments are authorized at the time of purchase, but will not be processed until the order is confirmed and shipped. In case of payment issues (e.g., insufficient funds, expired card), we may contact you for clarification before processing the order.

5. Shipping and Delivery

  • Shipping Charges: Shipping costs will be calculated based on your order size, destination, and the shipping method chosen during checkout. You will be provided with an estimated shipping cost before finalizing your order.

  • Delivery Times: Estimated delivery times are provided during checkout, but these are estimates and may vary based on product availability and shipping carrier conditions. We are not responsible for delays caused by shipping carriers.

  • International Shipping: At this time, we only offer shipping within the United States. We do not offer international shipping.

6. Returns and Refunds

  • Refunds: If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for details on how to return items and receive a refund or exchange. Refunds will be issued to the original payment method.

  • Non-Returnable Items: Due to the perishable nature of our premium food products, items that have been opened or used are not eligible for returns unless there is a defect or error on our part.

7. Customer Support

If you have any questions or concerns about your order, products, or our sales policy, please feel free to reach out to our customer service team:

  • Email: info@zalonsopic.com
  • Phone: (731) 424-7438
  • Address: 149 Shadow Lawn Dr, Jackson, Tennessee (TN), United States

8. Limitations of Liability

While we strive to ensure the accuracy of all product descriptions and pricing, ZALONSOPIC does not guarantee that all information on our website is 100% accurate. We are not responsible for any typographical errors, product misrepresentation, or incorrect pricing. If an error is found in your order, we will work with you to resolve the issue, which may include issuing a refund or an exchange.

9. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

Effective Date: January 6, 2025

Thank you for choosing ZALONSOPIC. We look forward to providing you with high-quality, premium food products and a smooth shopping experience. Should you have any questions, our customer service team is always ready to assist.